Refund policy

Return & Refund Policy – Velvet Drop Watches
IMPORTANT NOTE
An unboxing video is mandatory for any damage, defect, missing item, or wrong product
claim. The video must clearly show the complete unboxing process from the sealed package
opening until the watch is fully removed from the packaging.
Claims submitted without a valid unboxing video may significantly impact the approval of
return, replacement, or refund requests.
Return Eligibility
Returns or replacements are accepted within 5 days of delivery if the watch is damaged during
transit, the wrong product is delivered, has a manufacturing defect, or is not functioning upon
arrival.
Conditions for Return
The watch must be unused, in original condition, and returned with all packaging, tags, manuals,
and accessories.
Non-Returnable Cases
Change of mind, personal preference, misuse, accidental damage, water damage, or products
showing signs of use are not eligible for return.
Damaged or Incorrect Orders
Report within 48 hours of delivery with order number, product photos, packaging photos, and
compulsory unboxing video.
Refunds
Approved refunds are processed within 5–7 business days. COD refunds are issued via bank
transfer or UPI.
Order Cancellation
Orders may be cancelled before dispatch. Shipped orders cannot be cancelled.
Contact Us
support-Sayonvelvetdrop@gmail.com